Frequently Asked Questions

How do I cancel my subscription?

All subscription cancellations must be submitted to in writing. Please email us at info@chef-jess.com or via our contact form https://www.chef-jess.com/contact/.

What is the cancellation policy for subscriptions?

Subscriptions must be cancelled, in writing, at least 7 days prior to next scheduled delivery. No refunds will be given once renewal charge has processed.

What days are the deliveries?

Sunday - 4:00 pm - 8:00 pm Monday - 10:00 am - 6:00 pm Wednesday - 10:00 am -6:00 pm

How do I pause my deliveries?

Click on My Subscription at the top left corner. Select the Pause Plan button and select the date you would like to pause and save

What's the cut off for pausing my meals?

Deliveries paused after day/times listed below, may not be able to be stopped. Meals may still be delivered at customers expense. . Sunday deliveries can be paused up until Wednesday at 5:00 pm; Monday deliveries can be paused up until Thursday at 5:00 pm; Wednesday deliveries can be paused up until Monday 5:00 pm.

How do I make my meal selections?

Click the profile icon at the top right of your screen. Click the heading Select Meals from the menu bar on the left. Click on the boxes shown on the screen and the menu selections will appear.

Pick Your Meals Cut- Off

You can make your Meal Selections up until the day/times listed below. If meals are not selected prior to cutoff, the system will automatically make selections based on preferences provided in your profile. Sunday Delivery - Wednesday @ 4:00 pm Monday Delivery - Thursday @ 4:00 pm Wednesday Delivery - Sunday @ 4:00 pm

Go to cart